CS11 GLOSS White

• After filing a return / exchange request, ESR WHEELS will issue an RMA# for an approval for a return / exchange. 
• Returning wheels without notifying ESR WHEELS will not guarantee any return / exchange until ESR WHEELS follows the step by step process.
• This can delay your return / exchange request. If your request is denied and the wheel is shipped already it is YOUR responsibility to pay for return shipping.
• Upon filing a return/exchange claim, please ensure that the wheels are free of any damages. Returns/exchanges WILL NOT be approved once tires are mounted. ESR WHEELS strongly recommends customers to inspect and test fit the wheels prior to mounting tires. Custom sets (powder coating, polishing, Plated, Custom drilling, etc.) are not eligible for returns or refunds, all sales are final.
• For customers that wish to return their ESR products, Return will be subject to a 30% restocking fee. Exchanges will be subject to a 15% restocking fee and customer will be liable for shipping the old product back to ESR and the new product to your location.
• For returns/exchanges for correctly shipped products, the customer is responsible for shipping the wheel(s) back at their expense and it must arrive in the same new condition and boxes they were sent in. Any damaged / mounted wheel(s) will incur a 50% charge on the price per wheels damaged, if approved by ESR WHEELS.

The refund process may take up to 5 to 7 business days from the time that your return has been received. The original cost of the shipping will be forfeited as we have already shipped the wheels out. If an exchange is desired, the customer will be responsible for the cost of shipping for the new set.